ACE Cash Express logo

ACE Cash Express

5.0/5

ACE Cash Express operates a network of physical locations offering check cashing, money transfers, bill payments, and various loan products including installment and title loans.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

ACE Cash Express Review

ACE Cash Express is an established financial services company operating multiple physical store locations across the United States. The company provides a range of services beyond emergency cash loans, positioning itself as a comprehensive alternative financial services provider for underbanked consumers. Their service portfolio includes check cashing, money orders, wire transfers, bill payment processing, installment loans, title loans, prepaid cards, money transfers, tax services, and business services. The company maintains a significant retail footprint with store locators and customer service operations, suggesting decades of operational history in the alternative finance space. What distinguishes ACE is its multi-service model rather than a singular focus on payday lending—they function more as a check-cashing and money services hub with loan products as one component. The website indicates some services vary by state (with explicit messaging that certain loan types are unavailable in specific states like Colorado based on the 404 errors encountered). ACE appears to be a legacy alternative finance company that has adapted its service mix to include modern offerings while maintaining core money services. The company collects personal information from California residents under state privacy laws, indicating interstate operations and compliance infrastructure. A practical caveat is that specific service availability depends heavily on location, and the Denver location URLs returning 404 errors suggest either outdated links or service gaps in that market.

Services & Features

Check cashing
Money transfers
Wire transfers
Bill payments
Money orders
Installment loans
Title loans
Prepaid cards
Tax preparation services
Business services

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Multi-service platform including check cashing, money transfers, and bill payments beyond just loans
  • Physical store network for in-person service and same-day cash access
  • Multiple customer service contact options (phone and email for general and online inquiries)
  • Offers installment loans in addition to emergency cash options
  • Title loan products available for consumers with vehicle collateral
  • Business services available for small business customers
  • Tax preparation services offered at select locations
  • Prepaid card products available

Cons

  • Service availability varies significantly by state and location, with some products unavailable in certain areas
  • Specific pricing, APR, and loan terms not disclosed on accessible website pages
  • Denver location pages returning 404 errors suggest operational or information gaps in that market
  • No online loan application information visible in provided content
  • Website contains outdated hurricane-related closure notices suggesting potential maintenance issues

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

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Frequently Asked Questions

Is ACE Cash Express legitimate?

Yes. ACE Cash Express is a registered company headquartered in 401 S Claiborne Ave, New Orleans, LA 70112. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
401 S Claiborne Ave, New Orleans, LA 70112
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit ACE Cash Express

CreditDoc Diagnosis

Doctor's Verdict on ACE Cash Express

ACE Cash Express functions primarily as a multi-service financial hub for underbanked consumers, with check cashing and money services as core offerings rather than emergency payday loans alone. Best suited for consumers needing immediate access to check cashing, money transfers, or bill payments combined with occasional credit products, though service availability is highly location-dependent and requires verification before visiting any specific location.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Issues Resolved
96.9%
Timely Responses
98.3%

Source: consumerfinance.gov | Last checked 2026-03-27

Best For

  • Unbanked or underbanked consumers needing basic financial services like check cashing and bill payments
  • Consumers with vehicle collateral seeking title loans or installment financing
  • Small business owners needing check cashing and money transfer services
Updated 2026-03-27

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ACE Cash Express logo

ACE Cash Express

ACE Cash Express offers payday loans, installment loans, title loans, check cashing, prepaid cards, and tax prep for unbanked consumers needing fast cash.

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Advance America logo

Advance America

Advance America offers same-day payday, installment, and title loans up to $1,000 ($25,000 for auto title loans) with quick funding through 2,000+ nationwide locations.

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MoneyGram logo

MoneyGram

MoneyGram is a money transfer service with 36+ locations across New Orleans, enabling customers to send and receive funds online or through physical agent locations.

5.0/5
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Best for: Unbanked and underbanked individuals needing reliable money transfer without bank accounts, Customers seeking evening and weekend money transfer access beyond traditional banking hours

Financial Wellness Guides

Financial Terms Explained (9 terms)

New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.

Interest & Rates

APR — Annual Percentage Rate

The total yearly cost of borrowing money, including the interest rate plus any fees the lender charges. Think of it as the 'true price tag' on a loan.

Why it matters

Lenders must show APR by law (Truth in Lending Act) because the interest rate alone can hide fees. Comparing APR across lenders is the most reliable way to find the cheapest loan.

Example

You borrow $10,000 at 6% interest for 3 years, but there's a $300 origination fee. The interest rate is 6%, but the APR is 6.9% because it includes that fee. You'd pay $304/month and $946 total in interest.

Compound Interest

Interest calculated on both the original amount borrowed AND the interest that's already been added. It's 'interest on interest' — and it makes debt grow faster than you'd expect.

Why it matters

Credit cards and many loans use compound interest. If you only make minimum payments, compound interest is why a $3,000 balance can take 15 years to pay off.

Example

You owe $1,000 at 20% annual interest compounded monthly. After month 1 you owe $1,016.67. Month 2, interest is charged on $1,016.67 (not $1,000), so you owe $1,033.61. After 1 year without payments: $1,219.

MAPR — Military Annual Percentage Rate

A special APR calculation used for military servicemembers that includes ALL costs — fees, insurance, and add-ons — capped at 36% by federal law.

Why it matters

The Military Lending Act protects active-duty servicemembers and their families from predatory lending. Any lender charging above 36% MAPR to military is breaking federal law.

Example

A payday lender charges a $15 fee per $100 borrowed for 2 weeks. For civilians, that's technically legal in some states. For military: that works out to 391% MAPR — illegal under the MLA.

Usury Rate — Usury Rate (Interest Rate Cap)

The maximum interest rate a lender can legally charge in a particular state. Charging above this rate is called 'usury' and is illegal.

Why it matters

Usury laws are your main legal protection against predatory interest rates. But beware: some states have weak or no usury caps, and federal banks can sometimes override state limits.

Example

New York caps interest at 16% for most consumer loans (25% is criminal usury). If a lender tries to charge you 30% in NY, that loan is unenforceable — you could fight it in court.

How Loans Work

Collateral — Loan Collateral

An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.

Why it matters

Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.

Example

A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.

Fees & Costs

Late Fee — Late Payment Fee

A charge added to your account when you miss a payment deadline. Most credit cards charge $29-$41 per late payment, and many loans have similar penalties.

Why it matters

The fee itself hurts, but the real damage is to your credit score. A payment 30+ days late stays on your credit report for 7 years and can drop your score 60-110 points.

Example

Your credit card payment of $150 is due March 1. You pay on March 18. The bank charges a $39 late fee. If it's 30+ days late, it gets reported to credit bureaus and your 760 score drops to 670.

NSF Fee — Non-Sufficient Funds Fee

A fee your bank charges when a payment bounces because there isn't enough money in your account. Also called a 'bounced check fee' or 'returned payment fee.'

Why it matters

NSF fees hit you twice — your bank charges you AND the company you were trying to pay may charge their own returned payment fee. That's $50-70 for one missed payment.

Example

Your auto-pay tries to pull $350 for rent, but you only have $280 in checking. Your bank charges $35 NSF fee. Your landlord charges $25 returned payment fee. Total damage: $60 in fees.

Legal Terms

Usury — Usury (Illegal Interest)

The practice of charging interest rates higher than what the law allows. Usury laws set state-specific caps on how much lenders can charge.

Why it matters

If a lender charges usurious rates, the loan may be void, penalties can be reduced, or you may be entitled to damages. Know your state's limits.

Example

Your state caps consumer loans at 24% APR. An online lender charges you 36%. That loan may be unenforceable, and you might only need to repay the principal — no interest or fees.

Credit Cards

Cash Advance — Credit Card Cash Advance

Using your credit card to get cash from an ATM or bank. It's one of the most expensive ways to borrow — higher interest rate, immediate interest accrual (no grace period), and an upfront fee.

Why it matters

Cash advances are a debt trap: 25-30% APR with no grace period plus a 3-5% fee. Interest starts the second you withdraw, not at the end of the billing cycle.

Example

You take a $500 cash advance. Fee: $25 (5%). Interest: 28% APR starting immediately. After 30 days, you owe $536.67. After 6 months of minimum payments, you've paid $85 in interest on $500.

Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.

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