ACE Cash Express logo

ACE Cash Express

4.9/5

ACE Cash Express offers small emergency loans, title loans, check cashing, and financial services with multiple locations and same-day funding options.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

ACE Cash Express Review

ACE Cash Express is an established financial services company operating a network of physical store locations across multiple states, including Colorado. The company has been providing emergency financial solutions to consumers who need quick access to cash. Based on their website navigation and service offerings, ACE has built a multi-service model beyond simple payday lending.

The company offers a diverse range of financial products including installment loans, title loans, check cashing, bill payment services, money transfers, tax services, and online loan options. Their website indicates they have an online lending platform alongside their physical retail locations, suggesting they serve both in-person and digital customers. They maintain customer service operations with dedicated phone lines and email support for different service categories.

ACE operates in a heavily regulated industry and displays compliance messaging around state-specific loan availability (noting that certain loan types are not available in specific states like Colorado for some products). They collect California resident privacy notices and comply with state-by-state lending restrictions. Their marketing includes promotional campaigns like gift card sweepstakes to attract new customers.

A significant caveat is that the provided store location pages return 404 errors, making it impossible to verify current hours, services at that specific location, or whether the Denver store is actually operational. The outdated Hurricane Ida reference (2021) on their website suggests maintenance gaps. While ACE offers legitimate financial services, prospective customers must verify store availability and specific product eligibility before visiting, as location-specific information is not accessible through the provided URLs.

Services & Features

Installment loans
Title loans
Online loans
Check cashing
Bill payments
Money transfers
Tax services
Credit cards
Business services
Payday loans (implied through emergency-cash category and 'Online Loans' navigation)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Multiple service offerings including installment loans, title loans, and online loans for flexible borrowing options
  • Same-day funding available through online loan platform according to website navigation
  • Physical store network allows for in-person service and face-to-face customer support
  • Check cashing and bill payment services provide additional financial convenience beyond loans
  • Money transfer and tax services expand utility beyond emergency lending
  • Dedicated customer service with multiple contact channels (phone and email for different departments)
  • State-compliant operations with privacy notices and adherence to lending restrictions by jurisdiction

Cons

  • Store location pages return 404 errors, making it impossible to verify current operations, hours, or services at specific branches
  • Outdated website content (Hurricane Ida reference from 2021) suggests inadequate website maintenance and potential information reliability issues
  • Title loans and installment loans typically carry high interest rates characteristic of emergency lending, though specific rates not disclosed on available pages
  • State-by-state restrictions mean not all products are available everywhere (e.g., certain loans unavailable in Colorado)
  • No pricing, APR, or fee information visible on accessible website content, limiting transparency for prospective borrowers

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
4.9
Transparency
0.0
Ease of Use
0.0

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Frequently Asked Questions

Is ACE Cash Express legitimate?

Yes. ACE Cash Express is a registered company headquartered in 6040 E Virginia Beach Blvd, Norfolk, VA 23502. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
6040 E Virginia Beach Blvd, Norfolk, VA 23502
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit ACE Cash Express

CreditDoc Diagnosis

Doctor's Verdict on ACE Cash Express

ACE Cash Express is appropriate for consumers in urgent need of emergency cash who prefer or require in-person service at physical locations, or who need bundled financial services like check cashing and money transfers. The critical caveat is that location information on their website appears broken or outdated, so customers must independently verify store hours, current operations, and product availability before attempting to visit or apply.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Issues Resolved
96.9%
Timely Responses
98.3%

Source: consumerfinance.gov | Last checked 2026-04-02

Best For

  • Consumers needing immediate cash access and willing to visit a physical location
  • People who need check cashing, bill payment, or money transfer services in addition to emergency loans
  • Borrowers with vehicle equity who can use title loans as an alternative to traditional lending
  • Customers in states where ACE operates and offers the specific product they need
Updated 2026-04-02

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Financial Wellness Guides

Financial Terms Explained (9 terms)

New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.

Interest & Rates

APR — Annual Percentage Rate

The total yearly cost of borrowing money, including the interest rate plus any fees the lender charges. Think of it as the 'true price tag' on a loan.

Why it matters

Lenders must show APR by law (Truth in Lending Act) because the interest rate alone can hide fees. Comparing APR across lenders is the most reliable way to find the cheapest loan.

Example

You borrow $10,000 at 6% interest for 3 years, but there's a $300 origination fee. The interest rate is 6%, but the APR is 6.9% because it includes that fee. You'd pay $304/month and $946 total in interest.

Compound Interest

Interest calculated on both the original amount borrowed AND the interest that's already been added. It's 'interest on interest' — and it makes debt grow faster than you'd expect.

Why it matters

Credit cards and many loans use compound interest. If you only make minimum payments, compound interest is why a $3,000 balance can take 15 years to pay off.

Example

You owe $1,000 at 20% annual interest compounded monthly. After month 1 you owe $1,016.67. Month 2, interest is charged on $1,016.67 (not $1,000), so you owe $1,033.61. After 1 year without payments: $1,219.

MAPR — Military Annual Percentage Rate

A special APR calculation used for military servicemembers that includes ALL costs — fees, insurance, and add-ons — capped at 36% by federal law.

Why it matters

The Military Lending Act protects active-duty servicemembers and their families from predatory lending. Any lender charging above 36% MAPR to military is breaking federal law.

Example

A payday lender charges a $15 fee per $100 borrowed for 2 weeks. For civilians, that's technically legal in some states. For military: that works out to 391% MAPR — illegal under the MLA.

Usury Rate — Usury Rate (Interest Rate Cap)

The maximum interest rate a lender can legally charge in a particular state. Charging above this rate is called 'usury' and is illegal.

Why it matters

Usury laws are your main legal protection against predatory interest rates. But beware: some states have weak or no usury caps, and federal banks can sometimes override state limits.

Example

New York caps interest at 16% for most consumer loans (25% is criminal usury). If a lender tries to charge you 30% in NY, that loan is unenforceable — you could fight it in court.

How Loans Work

Collateral — Loan Collateral

An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.

Why it matters

Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.

Example

A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.

Fees & Costs

Late Fee — Late Payment Fee

A charge added to your account when you miss a payment deadline. Most credit cards charge $29-$41 per late payment, and many loans have similar penalties.

Why it matters

The fee itself hurts, but the real damage is to your credit score. A payment 30+ days late stays on your credit report for 7 years and can drop your score 60-110 points.

Example

Your credit card payment of $150 is due March 1. You pay on March 18. The bank charges a $39 late fee. If it's 30+ days late, it gets reported to credit bureaus and your 760 score drops to 670.

NSF Fee — Non-Sufficient Funds Fee

A fee your bank charges when a payment bounces because there isn't enough money in your account. Also called a 'bounced check fee' or 'returned payment fee.'

Why it matters

NSF fees hit you twice — your bank charges you AND the company you were trying to pay may charge their own returned payment fee. That's $50-70 for one missed payment.

Example

Your auto-pay tries to pull $350 for rent, but you only have $280 in checking. Your bank charges $35 NSF fee. Your landlord charges $25 returned payment fee. Total damage: $60 in fees.

Legal Terms

Usury — Usury (Illegal Interest)

The practice of charging interest rates higher than what the law allows. Usury laws set state-specific caps on how much lenders can charge.

Why it matters

If a lender charges usurious rates, the loan may be void, penalties can be reduced, or you may be entitled to damages. Know your state's limits.

Example

Your state caps consumer loans at 24% APR. An online lender charges you 36%. That loan may be unenforceable, and you might only need to repay the principal — no interest or fees.

Credit Cards

Cash Advance — Credit Card Cash Advance

Using your credit card to get cash from an ATM or bank. It's one of the most expensive ways to borrow — higher interest rate, immediate interest accrual (no grace period), and an upfront fee.

Why it matters

Cash advances are a debt trap: 25-30% APR with no grace period plus a 3-5% fee. Interest starts the second you withdraw, not at the end of the billing cycle.

Example

You take a $500 cash advance. Fee: $25 (5%). Interest: 28% APR starting immediately. After 30 days, you owe $536.67. After 6 months of minimum payments, you've paid $85 in interest on $500.

Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.

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