Advance America logo

Advance America

2.4/5

Advance America is a national alternative lender offering payday loans ($100–$500), installment loans ($100–$1,000), and title loans up to $25,000 with same-day in-store or online access.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Advance America Review

Advance America is a nationally recognized, fully accredited consumer lending company with retail store locations across the United States, including this Jacksonville, FL branch in the Commonwealth Village neighborhood of North Edgewood. The company serves millions of customers seeking short-term financial solutions and bills itself as one of the most trusted names in alternative lending. Its Jacksonville store is accessible from both the downtown area and major interstates (I-95, I-295, and I-10).

The store offers three loan products. Payday Loans range from $100 to $500 and are structured as two-to-four-week short-term loans meant to bridge gaps between paychecks, available both online and in-store. Installment Loans range from $100 to $1,000 and allow repayment across multiple payments over a longer term, offering more flexibility than a payday loan with larger maximum amounts. Title Loans, offered online in partnership with LoanCenter, range from $2,000 to $25,000 and use the borrower's paid-off, registered vehicle as collateral. The branch also provides Western Union money transfer services. All loans can be pre-qualified over the phone at (904) 781-7075, and applications require a government-issued ID, proof of income, a checking account, and a Social Security Number or ITIN.

Several features set this location apart. The staff is bilingual in Spanish, making the service accessible to a broader customer base. Both online and in-store application channels are available, giving borrowers flexibility. Advance America has accumulated over 125,000 verified customer reviews with a 4.9 out of 5 rating — and over 200,000 reviews on Google — suggesting consistently strong customer service execution. A referral reward program is also in place for existing customers who bring in new borrowers.

Honestly assessed, Advance America serves a real need but carries significant financial risk for the borrower. Payday loans at this size routinely carry annualized APRs in the 300–400% range, making them extremely expensive if not repaid in full on the due date. The website does not display interest rates or APRs upfront, which limits transparency during comparison shopping. Title loans carry the added risk of vehicle repossession if payments are missed — a serious consequence for any borrower who depends on their car. Advance America is best treated as a last resort when no cheaper credit alternative exists, not as a routine financial tool.

Services & Features

Payday Loans — $100 to $500, online or in-store, two-to-four-week term
Installment Loans — $100 to $1,000, online or in-store, multi-payment repayment
Title Loans — $2,000 to $25,000, online via LoanCenter partnership, vehicle as collateral
Western Union money transfers (in-store)
Phone pre-qualification for all loan types
Online loan application
In-store loan application with staff assistance
Bilingual (Spanish) customer service
Referral reward program for existing customers
Spanish-language service (Hablamos español)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 4.9/5 rating across 125,409 verified reviews with 200,000+ Google reviews — unusually strong customer satisfaction for the industry
  • Three distinct loan products (payday, installment, title) cover a wide range of emergency cash needs from $100 to $25,000
  • Bilingual Spanish-speaking staff at the Jacksonville location
  • ITIN accepted alongside SSN, making loans accessible to non-citizen residents
  • Phone pre-qualification available — no need to visit the store before knowing your options
  • Both online and in-store application channels supported
  • Western Union money transfers available in-store for additional financial services

Cons

  • Payday loans cap at $500 and carry high APRs typical of the industry (not disclosed on the website)
  • Interest rates and APR are not displayed upfront on the site, making cost comparison difficult before applying
  • Title loans are handled by a third-party partner (LoanCenter), not directly by Advance America — adding a layer of separation
  • Title loans require a fully paid-off, borrower-registered vehicle; default risk includes repossession
  • Checking account required to qualify — excludes the fully unbanked

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.5
Transparency
2.3
Ease of Use
3.9

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Frequently Asked Questions

Is Advance America legitimate?

Yes. Advance America is a registered company headquartered in 2840 34th St N, St. Petersburg, FL 33713. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
2840 34th St N, St. Petersburg, FL 33713
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Advance America

CreditDoc Diagnosis

Doctor's Verdict on Advance America

Advance America is best for borrowers facing a genuine short-term cash emergency who have exhausted cheaper options like credit union loans, employer advances, or family assistance. The main caveat is cost: payday loans in particular are among the most expensive forms of credit available, and the lack of upfront APR disclosure makes it easy to underestimate the true cost of borrowing.

CFPB Transparency Report

Public data from the Consumer Financial Protection Bureau

Issues Resolved
99.8%
Timely Responses
97.5%

Source: consumerfinance.gov | Last checked 2026-03-26

Best For

  • Workers who need $100–$500 to cover expenses before their next paycheck and can repay in full within two to four weeks
  • Borrowers who need up to $1,000 and prefer spreading repayment across multiple installments
  • Vehicle owners with a paid-off car who need $2,000–$25,000 quickly and have no other credit access
  • Spanish-speaking customers in the Jacksonville area seeking in-person bilingual financial assistance
Updated 2026-03-26

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Pawn Max II logo

Pawn Max II

Pawn Max is a Tampa Bay-area pawn shop chain with 9 FL locations offering collateral-based loans and retail merchandise available in-store and online.

3.9/5
Contact BBB: NR

Best for: Tampa Bay-area residents needing quick collateral-based cash without a credit check, Secondhand shoppers looking for electronics, jewelry, or tools available for online purchase

Financial Wellness Guides

Financial Terms Explained (10 terms)

New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.

Interest & Rates

APR — Annual Percentage Rate

The total yearly cost of borrowing money, including the interest rate plus any fees the lender charges. Think of it as the 'true price tag' on a loan.

Why it matters

Lenders must show APR by law (Truth in Lending Act) because the interest rate alone can hide fees. Comparing APR across lenders is the most reliable way to find the cheapest loan.

Example

You borrow $10,000 at 6% interest for 3 years, but there's a $300 origination fee. The interest rate is 6%, but the APR is 6.9% because it includes that fee. You'd pay $304/month and $946 total in interest.

Compound Interest

Interest calculated on both the original amount borrowed AND the interest that's already been added. It's 'interest on interest' — and it makes debt grow faster than you'd expect.

Why it matters

Credit cards and many loans use compound interest. If you only make minimum payments, compound interest is why a $3,000 balance can take 15 years to pay off.

Example

You owe $1,000 at 20% annual interest compounded monthly. After month 1 you owe $1,016.67. Month 2, interest is charged on $1,016.67 (not $1,000), so you owe $1,033.61. After 1 year without payments: $1,219.

MAPR — Military Annual Percentage Rate

A special APR calculation used for military servicemembers that includes ALL costs — fees, insurance, and add-ons — capped at 36% by federal law.

Why it matters

The Military Lending Act protects active-duty servicemembers and their families from predatory lending. Any lender charging above 36% MAPR to military is breaking federal law.

Example

A payday lender charges a $15 fee per $100 borrowed for 2 weeks. For civilians, that's technically legal in some states. For military: that works out to 391% MAPR — illegal under the MLA.

Usury Rate — Usury Rate (Interest Rate Cap)

The maximum interest rate a lender can legally charge in a particular state. Charging above this rate is called 'usury' and is illegal.

Why it matters

Usury laws are your main legal protection against predatory interest rates. But beware: some states have weak or no usury caps, and federal banks can sometimes override state limits.

Example

New York caps interest at 16% for most consumer loans (25% is criminal usury). If a lender tries to charge you 30% in NY, that loan is unenforceable — you could fight it in court.

How Loans Work

Collateral — Loan Collateral

An asset you pledge to the lender as security for a loan. If you stop paying, the lender can seize and sell that asset to recover their money.

Why it matters

Secured loans (with collateral) have lower interest rates because the lender has less risk. But you could lose your home, car, or savings if you default.

Example

A mortgage uses your house as collateral. A car loan uses your vehicle. A title loan uses your car title. If you miss payments, the lender can foreclose or repossess.

Fees & Costs

Late Fee — Late Payment Fee

A charge added to your account when you miss a payment deadline. Most credit cards charge $29-$41 per late payment, and many loans have similar penalties.

Why it matters

The fee itself hurts, but the real damage is to your credit score. A payment 30+ days late stays on your credit report for 7 years and can drop your score 60-110 points.

Example

Your credit card payment of $150 is due March 1. You pay on March 18. The bank charges a $39 late fee. If it's 30+ days late, it gets reported to credit bureaus and your 760 score drops to 670.

NSF Fee — Non-Sufficient Funds Fee

A fee your bank charges when a payment bounces because there isn't enough money in your account. Also called a 'bounced check fee' or 'returned payment fee.'

Why it matters

NSF fees hit you twice — your bank charges you AND the company you were trying to pay may charge their own returned payment fee. That's $50-70 for one missed payment.

Example

Your auto-pay tries to pull $350 for rent, but you only have $280 in checking. Your bank charges $35 NSF fee. Your landlord charges $25 returned payment fee. Total damage: $60 in fees.

Legal Terms

Usury — Usury (Illegal Interest)

The practice of charging interest rates higher than what the law allows. Usury laws set state-specific caps on how much lenders can charge.

Why it matters

If a lender charges usurious rates, the loan may be void, penalties can be reduced, or you may be entitled to damages. Know your state's limits.

Example

Your state caps consumer loans at 24% APR. An online lender charges you 36%. That loan may be unenforceable, and you might only need to repay the principal — no interest or fees.

Credit Cards

Cash Advance — Credit Card Cash Advance

Using your credit card to get cash from an ATM or bank. It's one of the most expensive ways to borrow — higher interest rate, immediate interest accrual (no grace period), and an upfront fee.

Why it matters

Cash advances are a debt trap: 25-30% APR with no grace period plus a 3-5% fee. Interest starts the second you withdraw, not at the end of the billing cycle.

Example

You take a $500 cash advance. Fee: $25 (5%). Interest: 28% APR starting immediately. After 30 days, you owe $536.67. After 6 months of minimum payments, you've paid $85 in interest on $500.

Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.

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