Arrow Business Finance Inc logo

Arrow Business Finance Inc

5.0/5

Arrow Financial Corporation is a $4B+ bank holding company based in Glens Falls, NY, offering banking, insurance, and wealth management services across northeastern New York.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Arrow Business Finance Inc Review

Arrow Financial Corporation is a bank holding company headquartered in Glens Falls, New York, with over $4 billion in total assets. Founded and established as a regional financial institution, Arrow has built its reputation on conservative business practices and steady growth, earning recognition from leading banking publications and rating firms. The company operates as a publicly traded entity on NASDAQ and maintains a focus on shareholder value, community investment, and customer service across its service territory.

Through its subsidiary Arrow Bank National Association and other holdings, Arrow offers a comprehensive suite of banking and financial services. These include online and mobile banking platforms, deposit products (money market accounts, savings accounts, CDs), lending services (mortgages, consumer loans, commercial loans), wealth management, and insurance products through its Upstate Agency subsidiary. The company supports both personal and business customers with traditional and digital banking channels.

Arrow distinguishes itself through its regional focus in northeastern New York, its substantial asset base providing stability, and its demonstrated commitment to community involvement—exceeding $1 million in charitable giving and 13,700 volunteer hours according to recent reporting. The company also shows strategic growth through acquisitions, such as its announced acquisition of Adirondack Bancorp, Inc. Its conservative business model and long operational history (copyright dates back to 2003) reflect institutional stability.

Arrow Financial is best suited for customers in its northeastern New York service area seeking traditional banking relationships with an established, publicly-traded regional institution. However, as a regional bank holding company rather than a national lender, service availability is geographically limited, and the website does not provide detailed information about specific loan terms, rates, or product features that consumers typically need for decision-making.

Services & Features

Online banking and mobile banking platforms
Checking and savings accounts
Money market accounts
Certificates of deposit (CDs)
Residential and commercial mortgages
Consumer loans
Commercial loans and business lending
Wealth management services
Insurance products (through Upstate Agency subsidiary)
Deposit accounts
Shareholder services and investor relations
Community banking services in northeastern New York

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • $4 billion+ in assets provides institutional stability and FDIC protection
  • Publicly traded on NASDAQ with SEC filings and transparent shareholder reporting
  • Comprehensive product suite including online/mobile banking, mortgages, commercial loans, and wealth management
  • Demonstrated community commitment with $1M+ annual giving and 13,700+ volunteer hours
  • Regional focus in northeastern New York with established local presence and branch network
  • Multiple subsidiaries (Arrow Bank National Association, Upstate Agency) providing integrated banking and insurance services
  • Strategic growth through acquisitions (e.g., Adirondack Bancorp) showing expansion capability

Cons

  • Service area limited to northeastern New York—not available for customers in other regions
  • Website provides corporate/investor information but minimal details on specific product rates, terms, or fees
  • No online loan application tools, rate calculators, or product comparison information visible on website
  • As a regional institution, may have limited digital innovation compared to national banks or fintech competitors
  • No information about customer service responsiveness, complaint resolution, or customer satisfaction ratings

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

Frequently Asked Questions

Is Arrow Business Finance Inc legitimate?

Yes. Arrow Business Finance Inc is a registered company headquartered in 3600 Wilshire Blvd # 1730, Los Angeles, CA 90010. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
3600 Wilshire Blvd # 1730, Los Angeles, CA 90010
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Arrow Business Finance Inc

CreditDoc Diagnosis

Doctor's Verdict on Arrow Business Finance Inc

Arrow Financial is best for customers in northeastern New York who value regional banking stability, community involvement, and comprehensive financial services from an established, publicly-traded institution. The primary caveat is strict geographic limitation—this company only serves northeastern New York, making it inaccessible for out-of-region consumers.

Best For

  • Customers in northeastern New York seeking stable, established banking relationships with a regional institution
  • Business owners and commercial borrowers in the service area requiring relationship banking and commercial credit
  • Conservative investors seeking exposure to a publicly-traded regional bank holding company
  • Consumers prioritizing FDIC-insured deposits and traditional banking products over fintech alternatives
Updated 2026-04-03

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