Central Bank logo

Central Bank

4.2/5

Central Bank of Arkansas is a community bank offering personal and commercial banking services with mobile banking, checking, savings, loans, and merchant services.

Editorially reviewed by Harvey Brooks

Free to Use BBB: Free Consultation Visit Website

Central Bank Review

Central Bank of Arkansas operates as a regional bank serving both personal and commercial customers in Arkansas. The institution positions itself as a 'small town bank in the big city,' emphasizing personalized service and local accessibility. Founded with a commitment to supporting small business growth, Central Bank markets itself with the tagline 'Big Ideas for Small Business' and offers onsite setup assistance for business clients. The bank maintains a physical presence with multiple locations and hours, combined with modern digital banking capabilities.

The bank offers a comprehensive suite of personal banking services including checking and savings accounts, certificates of deposit (CDs), Individual Retirement Accounts (IRAs), personal loans, credit cards, and merchant services. On the commercial side, they provide business checking accounts, remote deposit capabilities, commercial loans, and mobile banking. Their digital offerings include a mobile app supporting both Android (Samsung Pay) and iOS (Apple Pay) integration for contactless payments. The mobile app features streamlined login, updated navigation, and direct contact capabilities.

Central Bank differentiates itself through onsite business setup assistance, mobile-first banking design, and emphasis on personal service over large-bank impersonality. Their recent mobile app redesign prioritizes user experience with consolidated login screens, convenient 'Move Money' menus, and tap-to-call customer service directly from the app. The bank's Arkansas focus and small-business orientation reflects a community banking model rather than national chain operations.

The company currently faces a documented technical issue with Mobile Deposit functionality, which they acknowledge is under active resolution. While the website content emphasizes service quality and convenience, actual loan terms, interest rates, and fees are not disclosed in available web materials. Customers should verify current product terms and availability before opening accounts or applying for services. Many banks offer installment loans with fixed monthly payments, giving borrowers a clear payoff timeline.

Services & Features

Business checking accounts
Personal checking accounts
Savings accounts
Certificates of deposit (CDs)
Individual Retirement Accounts (IRAs)
Personal loans
Commercial loans
Credit cards
Merchant services
Mobile banking app
Remote deposit for business
Debit card services

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Offers onsite business setup assistance for commercial clients
  • Mobile app supports Samsung Pay and Apple Pay for contactless debit card payments
  • Streamlined mobile app login with consolidated User ID and password entry
  • Tap-to-call customer service feature integrated directly into mobile app
  • Comprehensive personal banking products including IRAs, CDs, and personal loans
  • Remote deposit capability for business customers
  • Multi-location physical presence with stated hours of operation

Cons

  • Currently experiencing Mobile Deposit technical issues with unspecified resolution timeline
  • Limited fee, interest rate, and loan term information available on website
  • No disclosed SBA lending or specialized small business loan programs mentioned
  • Merchant services page inaccessible due to security blocking (Wordfence)

Rating Breakdown

Value
5.0
Effectiveness
3.7
Customer Service
3.8
Transparency
4.0
Ease of Use
4.5

Frequently Asked Questions

Is Central Bank legitimate?

Yes. Central Bank is a registered company headquartered in Little Rock, AR, founded in 1912. They hold a rating with the Better Business Bureau.

How long does Central Bank take to show results?

Account opening typically takes 1-3 business days. Loan decisions vary by product.

Quick Facts

Founded
1912
Headquarters
Little Rock, AR
BBB Rating
BBB Accredited
No
Certifications
FDIC Insured FDIC Cert #1756
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Central Bank

CreditDoc Diagnosis

Doctor's Verdict on Central Bank

Central Bank of Arkansas is best for small business owners and personal customers in Arkansas seeking community bank services with personalized support and modern mobile banking capabilities. Primary caveat: customers must verify current product terms and rates on the website or by phone, as specific pricing and fees are not published online, and the Mobile Deposit feature is currently experiencing technical issues.

Best For

  • Small business owners seeking personal relationship banking with onsite support
  • Arkansas-based customers prioritizing local bank accessibility and community focus
  • Mobile-first banking users seeking streamlined digital experiences with direct support
  • Customers needing integrated payment solutions via Samsung Pay or Apple Pay
Updated 2026-03-21

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