Non-profit providing free financial counseling, mental health services, foster care support, and housing stability assistance to families and individuals in Eastern Virginia.
Editorially reviewed by Harvey Brooks
Child & Family Services of Eastern Virginia, Inc., operating as The Up Center, is a community-based non-profit organization serving the Hampton Roads region. Founded to address critical gaps in family support and mental health services, the organization has grown to serve over 10,000 community members annually across multiple service areas. The Up Center operates with a mission to partner with children, families, and communities through prevention, intervention, and support services that strengthen lives and outcomes. In 2025, they reported serving 947 youth, providing mental health counseling to 2,339 people, supporting 897 military families, and maintaining 96% housing stability rates among families served. The organization provides entirely free or low-cost services as a 501(c)(3) non-profit, funded through donations and community partnerships rather than consumer fees. The Up Center distinguishes itself through integrated service delivery combining financial counseling with mental health support, rather than siloing these critical services. Their financial counseling programs specifically address debt management, credit repair education, eviction prevention, and foreclosure counseling—helping clients understand how financial decisions impact credit scores and long-term stability. They also offer specialized support for underserved populations including military families, youth aging out of foster care, and families experiencing housing instability. The organization maintains dedicated foster care programs, sponsored residential care, and behavioral health services that work in conjunction with financial guidance. For consumers seeking free, legitimate financial and housing counseling from a certified non-profit, The Up Center represents a credible resource. However, prospective clients should understand that as a free non-profit, wait times may exist, and services are geographically limited to Eastern Virginia. The organization does not offer credit repair dispute services or debt settlement; instead, they provide education and guidance to help clients make informed financial decisions themselves.
Yes. Child & Family Services Of Eastern Virginia, Inc. D/B/A The Up Center is a registered company headquartered in Norfolk, VA. They hold a NR rating with the Better Business Bureau.
Counseling available within 1-2 weeks of contact.
CreditDoc Diagnosis
The Up Center is best for Eastern Virginia residents seeking free, legitimate financial counseling combined with mental health support from a non-profit organization. The main caveat is that they provide education and guidance rather than active credit repair or debt settlement—they help clients understand financial decisions themselves rather than disputing credit reports or negotiating with creditors on their behalf.
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Best for: Consumers in Hampton Roads area seeking local nonprofit financial services, Individuals needing in-person community-based financial assistance
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