Citizens Bank is a full-service retail bank offering checking, savings, credit cards, home loans, and student loans through physical branch locations and mobile banking.
Editorially reviewed by Harvey Brooks
Citizens Bank operates as a traditional retail banking institution with physical branch locations across the Northeast, including the Long Island City branch featured here. The company has been established as a mainstream banking provider offering a comprehensive suite of consumer financial products. Citizens provides checking and savings accounts with low minimum balance requirements, home borrowing solutions, student loan products, credit cards with low APR options, and financial planning assistance. The bank distinguishes itself through in-branch advisory services where customers can discuss major financial decisions like home purchases, college funding, and retirement planning with dedicated bankers. Citizens operates standard banking hours (9 AM–5 PM weekdays, closed weekends) and provides appointment scheduling for customer convenience. The Long Island City branch is located at 24-15 Queens Plaza North and can be reached at (718) 289-2506. Citizens also offers mobile banking through a free downloadable app that enables account management, bill payment, money transfers, and ATM/branch locating on-the-go. The company honors consumer privacy preferences and complies with data protection regulations regarding personal information use. For consumers seeking traditional banking services with local branch access and personalized financial guidance, Citizens Bank functions as a conventional full-service bank rather than a specialized lender or credit solution provider.
Yes. Citizens is a registered company headquartered in 6 Fountain Plz, Buffalo, NY 14202. They hold a NR rating with the Better Business Bureau.
CreditDoc Diagnosis
Citizens Bank is best for traditional consumers who value in-person banking relationships, local branch access, and comprehensive financial advisory services. The main caveat is that as a conventional retail bank, it may not offer the competitive rates or low fees available through online-only banks, and weekend/evening access is limited.
M&T Bank operates 32 ATM locations across Buffalo, NY, including 24-hour access points at hospitals, colleges, and convenience stores for cash withdrawals and account access.
Best for: M&T Bank customers needing convenient cash access throughout Buffalo, Individuals working or studying at partner institutions like Buffalo State College or Buffalo General Hospital
Northwest Bank operates multiple retail branches in the Buffalo, NY area offering traditional banking services including account opening and financial management tools.
Best for: Buffalo-area residents seeking local, in-person banking services, Customers switching from other banks who prefer face-to-face account opening
E-Z Check Cashing is a New York State-licensed financial services center in Buffalo offering check cashing, money transfer, bill payment, and tax filing without requiring a bank account.
Best for: Unbanked or underbanked consumers needing immediate check cashing without a bank account, Small business owners needing to cash business checks quickly
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