Customers Bank is a $24.8B super-community bank offering business lending, lines of credit, and treasury management services to midsize companies in Texas and nine other states.
Editorially reviewed by Harvey Brooks
Customers Bank was founded in 2009 and has grown to become a super-community bank with $24.8 billion in assets. The institution operates as a full-service bank with a presence across ten states: Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, and Texas. The Dallas/Fort Worth location specifically offers dedicated personalized service through banking specialists focused on business clients.
The company specializes in serving midsize businesses generating $10-$200 million in annual revenue, though they state they can service businesses of any size. Their core offerings include business lending, business lines of credit, commercial mortgages, and investment real estate lending. On the treasury management side, they provide deposit accounts and assign a single point of contact to each client for ongoing relationship management. The Texas business banking page emphasizes personalized service and direct access to specialists.
Customers Bank distinguishes itself through its focus on dedicated personal relationships rather than transactional banking. Their emphasis on assigning a single point of contact and employing dedicated personalized service is central to their positioning. As a super-community bank with $24.8 billion in assets, they have significantly more capital and resources than traditional small business lenders, enabling them to handle larger, more complex commercial real estate and business lending scenarios.
Clients should note that Customers Bank is a traditional bank with underwriting requirements and likely longer approval timelines than alternative lenders. The website provides minimal specific details about rates, terms, or approval criteria. They explicitly state they are an equal opportunity lender, and their service area is geographically limited to ten states. For businesses seeking quick funding or those with imperfect credit, this traditional bank approach may not be ideal.
Yes. Customers Bank - Dallas, TX is a registered company headquartered in 100 Crescent Ct #220, Dallas, TX 75201. They hold a NR rating with the Better Business Bureau.
CreditDoc Diagnosis
Customers Bank is best for established midsize businesses in their ten-state service area seeking traditional commercial banking with personalized service and comprehensive lending products. The primary caveat is their traditional bank model likely means standard underwriting timelines and requirements—businesses needing rapid funding or facing credit challenges should explore alternative lenders instead.
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Read guide →New to credit and lending? Here are the key terms used on this page, explained in plain language with real-number examples.
The total yearly cost of borrowing money, including the interest rate plus any fees the lender charges. Think of it as the 'true price tag' on a loan.
Lenders must show APR by law (Truth in Lending Act) because the interest rate alone can hide fees. Comparing APR across lenders is the most reliable way to find the cheapest loan.
Example
You borrow $10,000 at 6% interest for 3 years, but there's a $300 origination fee. The interest rate is 6%, but the APR is 6.9% because it includes that fee. You'd pay $304/month and $946 total in interest.
The percentage a lender charges you for borrowing their money, calculated on the amount you still owe. It's the lender's profit for taking the risk of lending to you.
Even a 1% difference in interest rate can cost you thousands over a loan's life. Lower rates mean less money out of your pocket.
Example
On a $20,000 car loan for 5 years: at 5% you pay $2,645 in interest. At 8% you pay $4,332. That 3% difference costs you $1,687 extra.
The original amount of money you borrowed, before any interest or fees are added. It's the 'real' amount of your debt.
Your interest is calculated on the principal. Paying extra toward principal (not just interest) is the fastest way to reduce your total cost and pay off a loan early.
Example
You borrow $25,000 for a car. That $25,000 is your principal. Your first payment of $450 might split as $150 toward interest and $300 toward principal, bringing your balance to $24,700.
How long you have to repay the loan, measured in months or years. A shorter term means higher monthly payments but less total interest paid.
Longer terms feel more affordable monthly but cost much more overall. A 30-year mortgage costs almost double in interest compared to a 15-year mortgage on the same amount.
Example
Borrowing $200,000 at 6.5%: A 15-year term costs $1,742/month ($113,561 total interest). A 30-year term costs $1,264/month ($255,088 total interest). You save $141,527 with the shorter term.
A one-time fee the lender charges to process and set up your loan. It covers their costs for underwriting, verifying your information, and preparing paperwork.
Origination fees are usually 1-8% of the loan amount and are often deducted from your loan proceeds — so you receive less than you borrowed.
Example
You're approved for a $10,000 personal loan with a 5% origination fee. The lender deducts $500 upfront, so you receive $9,500 in your bank account but owe $10,000 plus interest.
A person who agrees to repay your loan if you can't. They're equally responsible for the debt, and their credit is affected by your payment behavior.
Cosigning helps people with thin credit get approved or get better rates. But it's a huge risk for the cosigner — they're on the hook for the full amount if you default.
Example
A parent cosigns their child's $30,000 student loan. The child stops paying after 6 months. The parent is now legally required to make the payments or face collections, lawsuits, and credit damage.
The process where a lender evaluates your finances — income, debts, credit history, assets — to decide whether to approve your loan and at what rate.
Understanding what underwriters look for helps you prepare a stronger application. They check your DTI ratio, employment stability, credit score, and the asset's value.
Example
You apply for a mortgage. The underwriter reviews your pay stubs (income), bank statements (savings), credit report (history), and orders an appraisal (home value). This takes 2-4 weeks.
Want to learn more? Read our Financial Wellness Guides for in-depth explanations and practical advice.
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