Dover-Phila Federal Credit Union is a community-based credit union established in 1953, serving over 33,900 members in Dover, Ohio with $679M in assets.
Editorially reviewed by Harvey Brooks
Dover-Phila Federal Credit Union was established in 1953 and is headquartered in Dover, Ohio. As a federally-chartered credit union, it operates as a member-owned financial cooperative serving the Dover community and surrounding areas. The institution has grown to steward over $679 million in assets and maintains the distinction of being the 12th largest credit union in Ohio.
The credit union offers a comprehensive suite of banking products and services including checking and savings accounts, money market accounts, certificates of deposit (CDs), IRAs/KEOGH accounts, auto loans, personal loans, and business loans. Additional services include bill pay, online loan payments, mobile payments, remote deposit capture, e-statements, wire transfers, financial calculators, financial counseling, financial education workshops, and electronic signature authentication. Members can access accounts through 1 branch location and 5 ATMs.
Dover-Phila positions itself as a community-focused financial institution with over 92 dedicated employees as of 2026. The credit union provides membership eligibility for specific geographic communities to enhance financial accessibility for local residents and businesses. Account types include regular savings (46,800+ accounts), share draft/checking (26,600+ accounts), money market (3,900+ accounts), and share certificates/CDs (4,500+ accounts).
However, member reviews reveal significant concerns about service quality and responsiveness. Recent reviews highlight fraud issues with inadequate resolution support, loan application rejections without personal communication, and refusal to provide in-office debit card services. One member reported being directed to competitor banks due to poor service. The current member rating stands at 1.0/5 based on available reviews, indicating substantial dissatisfaction with customer service practices and relationship management.
Yes. Dover-Phila is a registered company headquartered in , , founded in 1953. They hold a rating with the Better Business Bureau.
Membership approval and account opening typically takes 1-3 business days. Loan decisions are usually faster than traditional banks.
CreditDoc Diagnosis
Dover-Phila Federal Credit Union is best for Dover, Ohio residents who prioritize geographic proximity and community banking roots, and who have simple financial needs (savings, checking, basic loans). However, the institution carries a significant caveat: recent member reviews indicate serious deficiencies in customer service, fraud support, and relationship management, with a critically low 1.0/5 member rating suggesting customers should carefully weigh alternatives before joining or conduct direct outreach to assess whether service issues have been addressed.
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