Order Express was founded in 1993 as a Mexican-owned company operating under US laws and regulations. The company opened its first branch in Chicago, Illinois, targeting the Latino immigrant community with bilingual financial services. Since then, it has expanded to become a regulated financial services provider operating in 25 states with over 70 company-owned branches and authorized agents.
The Chicago Archer Ave location offers a comprehensive suite of services beyond basic check cashing. Customers can cash checks, send money transfers domestically and internationally, pay bills, exchange currency, purchase money orders, top up phones, buy bus passes, access Bitcoin ATM kiosks, use courier services, and handle vehicle-related transactions like city stickers and license plate renewals. The branch maintains extended hours (9 AM–7:30 PM Friday, 9 AM–7 PM weekdays, 9 AM–5 PM weekends).
What distinguishes Order Express is its bilingual approach and service diversity. Rather than operating as a single-purpose check casher, the company has intentionally diversified to address multiple financial needs within underserved immigrant communities. The website emphasizes Spanish-language support, cultural focus, and a loyalty program. Customer reviews on Google consistently praise service quality, with a 4.8-star rating and specific mentions of helpful staff and diverse capabilities beyond check cashing.
The main limitation is that Order Express is not a traditional bank and does not offer credit products, savings accounts, or lending services. Customers seeking comprehensive banking should look elsewhere. Additionally, specific fee schedules for check cashing and money transfers are not disclosed on the website, requiring in-person inquiry. The company's geographic footprint, while substantial, remains concentrated in specific regions rather than nationwide.