Order Express Inc. was founded in 1993 as a Mexican company operating under US laws, establishing its first branch in Chicago, Illinois to serve the city's large Latino immigrant population. The company has since expanded to 25 regulated states with over 70 branches and authorized agents as of January 2021. The South Kedzie Ave location is one of 16 JP Financial Service branches in the Chicago area, reflecting the parent company's specialization in currency exchange and financial services management in the region.
The South Kedzie Ave branch provides a comprehensive suite of consumer financial services including check cashing, money transfers to loved ones, money orders, bill payment, and currency exchange. The location also offers additional services such as plane ticket sales, Bitcoin ATM kiosks, courier services, vehicle-related services (renewals and plates), phone top-ups, and bus passes. The branch operates extended hours Monday through Friday (9 am–8 pm), Saturday (9 am–6 pm), and Sunday (9 am–5 pm), making services accessible for working customers.
The company distinguishes itself through bilingual service delivery in English and Spanish, direct responsiveness to immigrant financial needs, and a multi-service model that extends beyond basic check cashing. Order Express emphasizes speed and reliability in money transfers and check cashing as core value propositions. The branch maintains a 4.8-star Google rating and offers a loyalty program to regular customers. The company's long operational history since 1993 and regulated status across 25 states demonstrate established compliance and market presence.
The primary limitation is that detailed fee structures, specific exchange rates, and transfer speed timelines are not disclosed on the website. While the company offers numerous services, the South Kedzie Ave location functions as a branch of a larger network rather than a specialized institution, which may result in variable service quality or availability depending on demand. Customers seeking specific information about check cashing fees, transfer costs, or eligibility requirements would need to contact the branch directly.