MoneyGram logo

MoneyGram

5.0/5

MoneyGram is a money transfer and payment service operating through retail partner locations like Walmart and Ace Cash Express, enabling customers to send, receive, and manage transfers online or in-person.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer service that operates through a network of retail partner locations rather than standalone branches. The company leverages partnerships with major retailers and specialized financial service providers to offer convenient access points across the United States and internationally.

MoneyGram's primary offerings include domestic and international money transfers, bill payment services, money orders, and wire transfers. Customers can initiate transactions online through their website or complete them in person at physical locations. The service allows both sending and receiving of funds, with the ability to manage transfers through digital or offline channels depending on customer preference and location capabilities.

What distinguishes MoneyGram is its extensive retail partnership network. Rather than operating proprietary storefronts, the company integrates its services into existing retailers—particularly Walmart locations, which dominate the Colorado Springs location list—and specialized check-cashing providers like Ace Cash Express. This model provides widespread geographic accessibility and extended operating hours through partner retailers. The company emphasizes convenience and ease of use across multiple transaction channels.

MoneyGram is a functional service for routine money transfers and basic financial transactions, but users should understand they're paying convenience fees on transfers and lack the comprehensive financial services of a traditional bank. The reliance on third-party retailers means service quality and availability can vary by location, and customers have no direct relationship with MoneyGram for account management or dispute resolution.

Services & Features

Domestic money transfers
International money transfers
Online transfer initiation and management
In-person transfer completion at partner locations
Money order services
Wire transfer services
Bill payment services
Fund receiving and pickup at partner locations
Real-time transfer tracking
Multi-currency transfer options (international)

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Extensive retail location network with 15+ verified locations in Colorado Springs alone
  • Partner locations include major retailers like Walmart with extended hours (some until 11:59 PM)
  • Omnichannel capability: manage transfers online or complete transactions in-person
  • Specialized locations like Ace Cash Express offer dedicated financial services expertise
  • Multiple transaction types available at single locations (transfers, money orders, bill payment)
  • Accessible to unbanked and underbanked populations through non-bank retail partners
  • Established brand with international transfer capabilities beyond domestic services

Cons

  • Service quality and availability depend entirely on third-party retailers' operations and staffing
  • Money transfer fees apply and are not disclosed on their location page—customers must inquire or check online
  • No direct customer service relationship with MoneyGram at physical locations; disputes handled through retailer intermediaries
  • Limited functionality compared to banks (no checking accounts, savings, lending, or credit building)
  • Retail partner locations may have variable hours, holiday closures, or service interruptions independent of MoneyGram

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 929 N Murray Blvd, Colorado Springs, CO 80915. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
929 N Murray Blvd, Colorado Springs, CO 80915
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked and underbanked consumers who need convenient access to basic money transfer and payment services through existing retail locations. The main caveat is that you're dependent on third-party retailers for service quality and availability, paying convenience fees on every transaction, and gaining no credit history or financial relationship benefits—making it a functional but ultimately limited financial solution for routine money movement only.

Best For

  • Unbanked consumers without traditional bank accounts seeking money transfer services
  • International immigrants and expatriates sending money to family abroad
  • Individuals needing convenient same-day or next-day money transfers at retail locations
  • Consumers requiring bill payment or money order services integrated with grocery/retail shopping
Updated 2026-04-02

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