MoneyGram logo

MoneyGram

5.0/5

MoneyGram is a money transfer service with 36+ locations across New Orleans, enabling customers to send and receive funds online or through physical agent locations.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram operates as a global money transfer provider with a significant physical presence in New Orleans, Louisiana. The company maintains partnerships with established retail locations including CVS, Ace Cash Express, convenience stores, and specialty markets to offer accessible money transfer services throughout the city.

MoneyGram's core offering centers on domestic and international money transfer capabilities. Customers can send and receive money through multiple channels—both online platforms and in-person at agent locations. The service emphasizes convenience by allowing customers to search for nearby locations, check operating hours, and access transfers outside traditional banking hours at numerous partner retail establishments.

The company distinguishes itself through its extensive agent network rather than standalone brick-and-mortar branches. By partnering with CVS pharmacies, check-cashing services (Ace Cash Express), grocery stores (Ideal Discount Supermarket, La Morenita Plus), and convenience shops, MoneyGram embeds itself into existing community retail infrastructure. This model provides geographic accessibility across New Orleans neighborhoods with 36 searchable locations. The service operates with extended hours—many locations open until 10 PM to 11:59 PM—accommodating customers outside standard banking windows.

MoneyGram serves a practical function for unbanked and underbanked populations needing reliable money transfer without traditional bank accounts. However, the website content does not disclose fee structures, exchange rates, transfer speeds, or comparative pricing data. The lack of transparent cost information is a notable limitation for consumers evaluating this service against competitors. While the location finder is functional and comprehensive for the New Orleans area, the public-facing website provides minimal detail about actual service terms or customer protections.

Services & Features

Domestic money transfers to recipients in the United States
International money transfers to recipients outside the United States
In-person cash pickup at agent locations
Online money transfer initiation and management
Location search and nearest-agent finder tool
Extended-hours service through retail partner network
Money transfer services at CVS pharmacy locations
Money transfer services at check-cashing retailers (Ace Cash Express)
Money transfer services at grocery and specialty market locations
Convenience store-based transfer access

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • 36 locations across New Orleans with extended operating hours until 10 PM–11:59 PM for consumer convenience
  • Partnership with recognizable retailers (CVS, Ace Cash Express, Ideal Discount Supermarket) for accessible agent locations
  • Online and in-person service options allowing flexible transaction methods
  • Location search tool with address, city, state, and ZIP code filtering for easy nearest-location identification
  • Service available in underserved neighborhoods beyond traditional banking hours
  • Established global brand with multi-decade operational history
  • No requirement for bank account to send or receive money transfers

Cons

  • Website does not disclose transfer fees, making cost comparison impossible for consumers
  • No published information on exchange rates for international transfers
  • Transfer speed expectations not specified on location pages or service overview
  • Limited transparency regarding service terms, limits, or eligibility requirements
  • Relies entirely on third-party retail locations rather than dedicated customer service facilities

Rating Breakdown

Value
0.0
Effectiveness
0.0
Customer Service
5.0
Transparency
0.0
Ease of Use
0.0

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 500 N Carrollton Ave, New Orleans, LA 70119. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
500 N Carrollton Ave, New Orleans, LA 70119
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked consumers and international money senders who prioritize geographic accessibility and extended operating hours over cost transparency. The primary caveat is the complete absence of published fee schedules and exchange rate information on the public website, requiring customers to contact individual locations directly for pricing details before committing to transfers.

Best For

  • Unbanked and underbanked individuals needing reliable money transfer without bank accounts
  • Customers seeking evening and weekend money transfer access beyond traditional banking hours
  • Residents in New Orleans neighborhoods with convenient retail agent locations nearby
  • International money senders needing established, recognizable transfer provider
Updated 2026-04-03

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