MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a money transfer service with 350,000+ locations worldwide, enabling customers to send and receive funds online or in person through partner retailers and agents.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is a global money transfer company that has been facilitating financial transactions for decades. The company operates through a network of agent locations rather than standalone branches, partnering with retail outlets, financial institutions, and check-cashing services to provide access points for customers. This distributed model allows MoneyGram to maintain extensive coverage across urban and rural areas. MoneyGram's core service is money transfer—both domestic and international. Customers can send money online or visit a physical location to conduct transactions in person. The company also processes money orders, wire transfers, and bill payments, making it a comprehensive cash movement and financial service provider. The platform emphasizes convenience by allowing users to locate nearby agents through their online map tool, search by address, city, state, or ZIP code, and transfer funds with multiple options. MoneyGram distinguishes itself through its massive agent network and omnichannel approach, combining digital and in-person services. Unlike banks that require accounts, MoneyGram serves unbanked and underbanked populations who rely on cash-based transactions. The company's presence across New York alone—spanning from Manhattan to rural upstate locations—demonstrates its broad accessibility footprint. The service appeals to customers needing quick cash transfers without account requirements. However, MoneyGram's fees are not transparent on their public website, making it difficult to assess true cost compared to competitors. Transfer speeds, exchange rates for international transfers, and specific service limitations are not detailed in available marketing materials. For consumers accustomed to free digital peer-to-peer payment apps, MoneyGram's fee-based model represents an older financial services approach that still serves niche populations effectively.

Services & Features

Domestic money transfer
International money transfer
In-person money transfer at agent locations
Online money transfer
Money orders
Wire transfers
Bill payment
Fund receiving at agent locations
Location finder and mapping service
Cash pickup at retail agent locations

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Extensive location network across New York with 200+ cities and towns represented
  • Omnichannel access—send and receive money online or in person at agent locations
  • No bank account required, serving unbanked and underbanked populations
  • User-friendly location finder allowing search by address, city, state, or ZIP code
  • Comprehensive service offerings including money orders, wire transfers, and bill payment
  • Global reach with 350,000+ locations worldwide for international transfers
  • Quick in-person transactions without lengthy account setup processes

Cons

  • Fees are not disclosed on the website, making cost comparison difficult for consumers
  • Transfer speed and processing times are not specified for different service types
  • No information provided on exchange rates or international transfer costs
  • Limited online service details—unclear what full functionality is available through their digital platform
  • Older financial services model that charges fees, unlike modern free peer-to-peer payment apps

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 475 6th Ave, New York, NY 10011. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
475 6th Ave, New York, NY 10011
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best for unbanked consumers and those needing physical cash transfer locations without account requirements. The main caveat is that fee structures and complete service pricing are not transparent on their website, requiring customers to visit a location or contact the company directly to understand true transaction costs.

Best For

  • Unbanked and underbanked individuals without traditional bank accounts
  • Customers needing to send or receive money quickly at physical locations
  • People making international money transfers to multiple countries
  • Those requiring money orders, wire transfers, or bill payment services
Updated 2026-04-03

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