MoneyGram logo

MoneyGram

2.3/5

MoneyGram is a global money transfer service enabling customers to send and receive funds domestically and internationally through a network of physical locations and online channels.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

MoneyGram Review

MoneyGram is an established money transfer company that operates a vast network of agent locations worldwide, facilitating domestic and international money movement for consumers and businesses. The company provides multiple pathways for customers to conduct financial transactions, offering both in-person and digital options to accommodate varying preferences and accessibility needs.

According to their website, MoneyGram's core services include sending and receiving money transfers, managing transfers online or offline, and locating nearby service points. Customers can search for locations by address, city, state, or ZIP code, enabling convenient access to physical service points. The platform emphasizes ease of use and accessibility across their agent network.

MoneyGram distinguishes itself through its extensive global presence and dual-channel approach, allowing customers to initiate and manage transfers either digitally through their website or in-person at physical locations. This hybrid model provides flexibility for customers with varying comfort levels regarding digital transactions and those requiring immediate, face-to-face service.

However, the website content provided is limited to location search functionality for San Antonio, Texas, which returned zero results. This suggests either limited service availability in that specific area or a technical issue with the location search tool. To fully evaluate MoneyGram's competitive positioning, service fees, exchange rates, and transfer speed guarantees would require accessing additional website content beyond what was provided.

Services & Features

Domestic money transfers
International money transfers
Online money transfer management
In-person transfer services at physical locations
Location search and finder tools
Receiving money from senders
Sending money to recipients
Offline transfer processing

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Operates a widespread network of physical locations enabling in-person transactions
  • Offers both online and offline transfer options for customer flexibility
  • Provides location search functionality by address, city, state, and ZIP code for easy accessibility
  • Enables both domestic and international money transfers
  • Supports real-time transfer management capabilities
  • User-friendly website interface with clear navigation for locating nearby agents

Cons

  • Location search returned zero results for San Antonio despite being a major city, suggesting limited availability or technical issues
  • Website content provided does not disclose specific fees, exchange rates, or transfer speed timeframes
  • No information available on customer support, dispute resolution, or service guarantees

Rating Breakdown

Value
2.0
Effectiveness
1.5
Customer Service
2.2
Transparency
2.0
Ease of Use
3.9

Frequently Asked Questions

Is MoneyGram legitimate?

Yes. MoneyGram is a registered company headquartered in 919 Wurzbach Pkwy, San Antonio, TX 78231. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
919 Wurzbach Pkwy, San Antonio, TX 78231
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit MoneyGram

CreditDoc Diagnosis

Doctor's Verdict on MoneyGram

MoneyGram is best suited for unbanked consumers and those needing reliable international money transfer services through established physical locations. The primary caveat is that service availability appears limited in some areas (as evidenced by zero San Antonio results), and the website does not clearly disclose pricing, fees, or competitive transfer rates needed to assess full value.

Best For

  • Customers needing to send money to family or contacts internationally with established agent networks in destination countries
  • Unbanked or underbanked individuals preferring in-person transaction options without digital banking requirements
  • Consumers seeking immediate cash pickup options for received money transfers
Updated 2026-04-02

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