Neighborworks Umpqua logo

Neighborworks Umpqua

3.8/5

Non-profit community development organization providing free housing counseling, financial literacy, and affordable rental assistance across Umpqua, Oregon.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Neighborworks Umpqua Review

NeighborWorks Umpqua is a non-profit organization operating in Douglas County, Oregon, with offices in Roseburg and North Bend. The organization is part of the national NeighborWorks network and focuses on community development through housing, finance, and social services.

The organization offers a comprehensive suite of free programs including foreclosure intervention counseling, financial literacy education, matched savings programs (IDA/Dreamsavers), affordable rental housing, and resident services. They recently added Health-Related Social Needs (HRSN) support for Oregon Health Plan members. All programs are delivered free of charge to eligible residents and community members.

NeighborWorks Umpqua distinguishes itself through dual-office coverage of a rural region, bilingual services (Spanish language support), partnerships with local agencies and health providers, and wrap-around services that connect housing with financial coaching and community support. They serve both prospective homebuyers and current residents of their properties.

As a non-profit, the organization is genuinely mission-driven and free, making it ideal for low-to-moderate income households. However, service availability is geographically limited to the Umpqua area, and they explicitly note service restrictions apply to certain programs. The organization appears well-established and legitimate, operating as an equal opportunity provider with transparent contact information and formal office locations.

Services & Features

Foreclosure intervention counseling
Financial literacy education and coaching
Matched savings programs (IDA and Dreamsavers)
Affordable rental housing (property management and resident support)
Eviction prevention counseling
Health-Related Social Needs (HRSN) support for OHP members
Resident services (social events, peer support, maintenance coordination)
Connections to local agency programs and benefits assistance
Community events and volunteer opportunities
Rental Café account assistance and after-hours emergency support

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Completely free services with no upfront costs or hidden fees
  • Bilingual support available (Se Habla Español) at both locations
  • Comprehensive matched savings programs (IDA/Dreamsavers) that help build emergency funds
  • Free foreclosure intervention counseling for homeowners in crisis
  • Eviction prevention counseling specifically available for residents
  • Connected to local service providers and Oregon Health Plan benefits
  • Two physical office locations for in-person access in Roseburg and North Bend

Cons

  • Service availability limited to Umpqua region (Douglas County); not accessible to most consumers
  • Website lacks detailed program eligibility requirements and income thresholds
  • Limited online application or remote service options mentioned
  • No information about average wait times or counseling availability
  • Resident Services program appears only available to current tenants of their properties, not general public

Rating Breakdown

Value
4.5
Effectiveness
3.5
Customer Service
3.8
Transparency
4.0
Ease of Use
3.5

Frequently Asked Questions

Is Neighborworks Umpqua legitimate?

Yes. Neighborworks Umpqua is a registered company headquartered in Roseburg, OR. They hold a NR rating with the Better Business Bureau.

How long does Neighborworks Umpqua take to show results?

Counseling available within 1-2 weeks of contact.

Quick Facts

Headquarters
Roseburg, OR
BBB Rating
NR
BBB Accredited
No
Certifications
HUD-Approved
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Neighborworks Umpqua

CreditDoc Diagnosis

Doctor's Verdict on Neighborworks Umpqua

NeighborWorks Umpqua is ideal for Douglas County, Oregon residents (especially around Roseburg and North Bend) seeking free housing counseling, foreclosure help, or financial coaching. The main caveat is strict geographic limitation—this organization only serves a rural region of Oregon and is inaccessible to most consumers outside this area.

Best For

  • Low-to-moderate income homeowners facing foreclosure in Douglas County, Oregon
  • Current and prospective residents of NeighborWorks Umpqua affordable rental properties
  • Unbanked or underbanked individuals seeking matched savings and financial literacy programs
  • Oregon Health Plan members seeking non-medical support services in the Umpqua area
Updated 2026-03-21

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