Orion Metal Exchange logo

Orion Metal Exchange

3.9/5

Precious metals dealer offering IRA accounts, insured storage, and home delivery of gold, silver, and other metals with a commission-free buyback policy.

Editorially reviewed by Harvey Brooks

Free to Use BBB: NR Free Consultation Visit Website

Orion Metal Exchange Review

Orion Metal Exchange is a precious metals investment company founded by owners with over 40 years of combined industry experience. The company positions itself as a customer-focused alternative to traditional precious metals dealers, emphasizing transparency and lower fees throughout the transaction process.

The company offers three primary service channels: self-directed precious metal IRAs managed through an in-house IRA department, third-party commercial depository storage with insurance, and insured home delivery. Customers can purchase and sell gold, silver, and other precious metals through any of these options. A key differentiator is their Commission-Free Buyback Policy, which means clients receive the current market value when selling metals back to Orion without additional liquidation fees.

Orion distinguishes itself through live online pricing transparency, claiming fees lower than half of competitors' rates. They allow customers to lock in purchase prices via phone before funding and provide invoices before payment is collected. The company holds Consumer Affairs accreditation (since 2018) and emphasizes long-term customer relationships over individual transaction commissions. Their marketing explicitly contrasts their practices against competitors who hide pricing, charge buyback fees, lack dedicated IRA departments, and demand payment before confirming prices.

As a precious metals dealer rather than a traditional financial services provider, Orion operates in a less-regulated space than banks or credit unions. While their competitive positioning claims and accreditation are noteworthy, consumers should independently verify pricing claims and understand that precious metals investment carries market risk. The company's commission-free buyback policy is attractive but should be evaluated against overall buy-sell spreads in current market conditions.

Services & Features

Self-directed precious metal IRA establishment and management
Precious metal buying (gold, silver, and other metals)
Precious metal selling with commission-free buyback
Precious metal exchange and portfolio adjustments
Commercial depository storage with insurance
Insured and discreet home delivery with signature confirmation
Phone-based price guarantee before customer funding
Invoice provision prior to payment collection
IRA-qualified precious metal transactions
In-house IRA customer service department consultation

Feature Checklist

Credit Education
Identity Theft Protection
Score Tracking
Mobile App
Online Portal
Personal Advisor

Pros & Cons

Pros

  • Commission-Free Buyback Policy allows clients to sell precious metals at current market value without liquidation fees
  • Live online pricing ensures transparency and allows price comparison before purchase
  • In-house IRA department dedicated to self-directed precious metal retirement accounts
  • Allows customers to guarantee purchase pricing via phone call before funding payment
  • Offers insured home delivery with signature confirmation for customer convenience
  • Consumer Affairs accredited since 2018
  • Multiple storage and delivery options (IRA, commercial depository, home delivery)

Cons

  • Precious metals are volatile investments with market risk; company marketing emphasizes upside but not downside risk
  • No independent verification of claim that fees are 'lower than half of competitors' — requires customer due diligence
  • Limited information on specific fee structures, storage costs, or insurance details on website
  • As a non-bank entity, deposits and metals held are not FDIC or government insured
  • Company marketing is heavily comparative and critical of competitors, which may indicate aggressive sales tactics

Rating Breakdown

Value
5.0
Effectiveness
3.5
Customer Service
3.7
Transparency
3.5
Ease of Use
3.9

Frequently Asked Questions

Is Orion Metal Exchange legitimate?

Yes. Orion Metal Exchange is a registered company headquartered in 12301 Wilshire Blvd #412, Los Angeles, CA 90025. They hold a NR rating with the Better Business Bureau.

Quick Facts

Headquarters
12301 Wilshire Blvd #412, Los Angeles, CA 90025
BBB Rating
NR
BBB Accredited
No
Starting Price
Free to Use
Setup Fee
None
Free Consultation
Yes
Money-Back Guarantee
No
Visit Orion Metal Exchange

CreditDoc Diagnosis

Doctor's Verdict on Orion Metal Exchange

Orion Metal Exchange is best suited for investors with existing knowledge of precious metals who want to establish IRA accounts or store physical metals with third-party insurance, and who value pricing transparency and commission-free liquidation. The primary caveat is that precious metals are speculative assets subject to market volatility, and customers should independently verify Orion's fee claims and understand the risks before investing significant capital.

Best For

  • Investors seeking to hold precious metals in self-directed IRAs without traditional asset restrictions
  • High-net-worth individuals wanting third-party insured storage for physical precious metals
  • Customers prioritizing transparency and guaranteed pricing before funding precious metal purchases
Updated 2026-04-01

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